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5 <title> Reasoning And Decision Making - Milton N. Bradley</title>
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12 <font class="booktitle">
13 Reasoning And Decision Making</font> </font>
14 <br><br>
15 <h1>
16 <font class="chaptitle">
17 &copy; Milton N. Bradley 2010</font>
18 <hr></h1></center>
19 <br><br>
20
21
22 <center><a name="Chapter5"></a>
23 <font class="chaptitle">
24 <strong>Chapter 5 - Developing The Problem Solution</strong>
25 </font><br>
26 </center>
27
28 <br><br><br>
29 <font size= +1>
30 <strong>Part 1 - Assuring Inclusion of All Relevant Parameters</strong><br><br>
31
32 When we’ve finally decided that it makes economic and otherwise practical sense to solve our problem, the next question to be decided is how to systematically and thoroughly go about actually developing its solution consistent with the principles identified earlier. To that end a number of related techniques have been developed for quickly and accurately focusing on those system aspects, parameters and constraints that are most likely to be important, and to which attention is most likely to pay off. <br><br>
33
34 <ul>
35 <li>
36 <strong>Ways To Attack A Problem</strong><br><br>
37 <ul>
38 <li><strong>Entry Points</strong>
39 <ul>
40 <li><strong>The Beginning.</strong> The conventional approach.
41 <li><strong>The End.</strong> Approximate/guesstimate an answer, then work backward to try to figure out how it could be obtained.
42 <li><strong>Somewhere in the middle.</strong><br><br>
43 </ul>
44 <li><strong>Rival Hypotheses.</strong> Conjure up different theories about the nature of the problem and how to solve it, and see where each leads.<br><br>
45 <ul>
46 <li><strong>Modeling
47 <ul>
48 <li>Modeling Objectives:
49 <ul>
50 <li>Make an idea concrete.
51 <li>Reveal possible relationships
52 <li>Simplify the complex.
53 <li>Clarify the problem.
54 </ul>
55 <li>Model Categories
56 <ul>
57 <li>Conceptual.
58 <li>Structural.
59 </ul>
60 <li>Model Types.
61 <ul>
62 <li>Visual.
63 <li>Physical.
64 <li>Mathematical.
65 <li>Metaphoric, Symbolic, or Analogic.
66 </ul>
67 <li>Model Paradigms
68 <ul>
69 <li>System
70 <li>Design
71 <li>Construction
72 <li>Recipe
73 </ul>
74 <li>Specific Model Metaphors:
75 <ul>
76 <li>Garden
77 <li>Machine
78 <li>Symphony Orchestra
79 <li>Human Body
80 <li>Vehicle<br><br>
81 </ul>
82 </ul>
83 </ul>
84 </ul>
85 <li>Conceptual Solution Generating Techniques</strong><br><br>
86
87 We begin by discussing a generic idea generating technique, which can be applied together with any of the specific technically oriented techniques that follow it.<br><br>
88
89
90 <li><strong>BRAINSTORMING.</strong><br><br>
91
92 In this innovative individual or group process, the objective is to deliberately generate as many unusual solution ideas as possible in a non-threatening, unstructured manner, and then to push each of those ideas as far as possible. To break down preconceptions about the limits of the problem and assure the free flow of the participants’ imagination, during this process no criticism of the proposed ideas is permitted. Only later, when the results of the brainstorming session are analyzed, is it then permissible to evaluate the results and prune the proposed solutions for further brainstorming or the application of other techniques.<br><br>
93
94 One approach to brainstorming is to “seed' the session with one or more words pulled randomly from a dictionary, as starting points in the process of generating ideas.<br><br>
95
96 <ul>
97 <li><strong>Group Brainstorming</strong><br><br>
98
99 Each session should be:
100 <ul>
101 <li>Announced as lasting a fixed (and reasonable) length of time.
102 <li>Moderated and controlled by a designated leader who should:
103 <ul>
104 <li>Try to select participants from as wide a range of disciplines with as broad a range of experience and expertise as possible, to maximize the number and kind of creative ideas developed.
105 <li>Initially define the problem to be solved
106 <li>Stipulate the solution constraints and other criteria to be met
107 <li>Encourage:
108 <ul>
109 <li>an enthusiastic, uncritical attitude among the brainstorming team members so that they will feel free to produce as many ideas as possible, from the solidly practical to the wildly impractical.
110 <li>participants to not only develop their own ideas but also to follow up on those proposed by other team members.
111 <li>succinct expression of ideas, with no elaboration required as to how the proposal might (or might not) work.
112 <li>Encourage participation by all members of the team
113 </ul>
114 <li>Keep the group “on topic”
115 <li>Try to (very gently) steer the group towards the development of practical solutions, while
116 <ul>
117 <li>Ensuring that no train of thought is followed for too long.
118 <li>Visually documenting the ideas developed on a blackboard, easel or similar device, so that all session participants can be “on the same page” at all times.
119 <li>Maintaining a “permanent” written, tape or video record of the session, for later study and evaluation..
120 <li>Refraining from any sort of criticism which would stifle creativity and cripple the free interchange of ideas essential to any brainstorming session’s success.
121 </ul></ul></ul><br><br>
122 <li><strong>Individual Brainstorming</strong><br><br>
123
124 Individuals are always free to explore ideas on their own without any fear of criticism or possible domination by other group members. Although individual sessions have the potential to produce a satisfactorily wide range of ideas, they tend not to develop them as effectively as group sessions, probably because most individuals almost necessarily have a smaller range of experience and expertise than even an “ordinary”group can readily muster.<br><br>
125
126 The result is that group brainstorming is usually superior, because when any individual’s limitations in the development of an idea are reached another’s creativity and experience may be available to overcome that barrier. On the other hand, group brainstorming can be inhibiting if quiet but creative people are allowed to be suppressed or overwhelmed by more aggressive ones, because of ineffective session leadership.<br><br>
127
128 <li><strong>Mixed Individual and Group Brainstorming</strong><br><br>
129 .
130 Sometimes “the best of all possible worlds” can be achieved by a creative mix of both types of session. This usually takes the form of allowing team members to individually generate a wide (but possibly shallow) range of solutions, and then developing and enhancing these ideas via group brainstorming. The main advantage of this approach is that maximum input can be obtained from creative but shy and/or insecure participants.<br><br></ul>
131
132 <li><strong>The “SIX THINKING HATS” of Edward de Bono.</strong><br><br>
133
134 <strong>This is a powerful technique for considering potential decisions from a number of quite different perspectives</strong>, forcing you to transcend the limitations of your normal thinking style to obtain a more rounded view of the problem situation. Rather than simply considering the situation rationally, it also requires you to view it emotionally, intuitively, creatively and even negatively. By thus “touching all the bases”, the probability that any important aspect of the situation will either be overlooked or unnecessarily discounted will be greatly reduced, and the quality of the proposed solution accordingly enhanced.<br><br>
135
136 <strong>The “Six Thinking Hats” technique is most often applied in group settings</strong>, where it has the benefit of blocking the confrontations that frequently occur when people with different thinking styles discuss a problem. But it is also useful when applied in solo mode.<br><br>
137 <br>
138 <strong>The thinking style for each type of (imaginary) hat is as follows:</strong><br><br>
139 <ul>
140 <li><strong>White Hat:<br><br>
141 This is the rational approach</strong>, with focus on the available data and its analysis. Consider any gaps in that data as well as what you can learn from it, such as trends, anomalies, significant differences, etc.<br><br>
142 <li><strong>Red Hat:<br><br>
143 This is the emotional, intuitive approach.</strong> Consider your own “gut reactions” as well as those of any other participants, especially the ones who may not fully understand or agree with your reasoning or position.<br><br>
144 <li><strong>Black Hat:<br><br>
145 This is the negative approach.</strong> Review the proposed decision cautiously and defensively, considering all the reasons you can think of that it might not work. By thus finding the weak points in an approach you gain the opportunity to eliminate or alter them, or to prepare contingency plans to counter those weaknesses in advance of taking what otherwise might be a costly decision..<br><br>
146
147 This perspective is one of the real benefits of de Bono's technique, because it avoids getting “blind sided” as a result of undue optimism which prevents you from seeing problems in advance.<br><br>
148
149 <li><strong>Yellow Hat:<br><br>
150 This is the optimistic viewpoint</strong> that helps you to see all the benefits of the decision and the value in pursuing it, even when everything looks gloomy and difficult.<br><br>
151
152 <li><strong>Green Hat:<br><br>
153 This is the creative approach</strong>, similar to brainstorming, in which there is little criticism of ideas.<br><br>
154
155 <li><strong>Blue Hat:<br><br>
156
157 This is the executive/managerial approach</strong>, switching thinking back and forth into the other perspectives as needed to generate the problem solution..<br><br>
158
159 <li><strong>A variant of the “Six Hats” technique is to look at the problem from the point of view of different professions (e.g. doctors, engineers, sales directors, etc.), or the specific different participants (individuals or groups) involved.</strong> As is well known, this is certain to produce contrasting or even diametrically opposing viewpoints.
160
161 The output from the “Six Hats” technique or its variants can also be quantified and then analyzed in precisely the same manner as we show in the techniques described next.<br><br>
162
163 </ul</ul></ul></ul>
164
165 <li><strong>Problem Solution Search Techniques</strong><br><br>
166 <ul>
167 <li><strong>General</strong><br><br>
168
169 These techniques are applicable to any type of problem, and therefore can be used in advance of, in conjunction with, or independent of heuristic and technological techniques. <br><br>
170 <li><strong>Public Solution.</strong><br><br>
171 Publicly posting a request for help on a problem to coworkers, associates, friends, teachers, etc. can get several minds with fresh perspectives working on it independently, in discussion with others, and/or in conjunction with you.<br><br>
172 <li><strong>“Phillips 66".</strong><br><br>
173 This is a form of the Public Solution technique which is useful for simultaneously engaging the minds of a large group in a problem. In its original form, the large group was divided into smaller groups of six people each, and each of those subgroups discussed the problem for six minutes, followed by formulating a single question or proposed solution by agreement.<br><br>
174
175 There were several inadequacies in this approach, but the main one was the unreasonably short time allowed for discussion. (In six minutes not much can happen because just settling the group down and focusing take some time, and discussing and agreeing typically require much more.) So the revised procedure is now as follows: <br><br>
176 <ul>
177 <li>Each subgroup should consist of 3 to 8 people, with an ideal size of about 5.
178 <li>The assigned task must be made clear and explicit, requesting a decision or conclusion. (Otherwise the output will likely be just feelings, opinions, or questions.)
179 <li>Each subgroup should be allowed at least 20 to 30 minutes to work on the problem.
180 </ul><br><br>
181 <li><strong>The Method of Contradiction.</strong><br><br>
182 Pretend to assume the opposite of what you want to prove and then look for facts that contradict that assumption. By disproving all of the alternative explanations you automatically highlight (and “justify”) the sought after solution, but (unfortunately) you don’t necessarily prove it. (That would only be possible in the relatively rare case in which the two competing explanations were true diametrical opposites.)<br><br>
183 <li><strong>The Method of Outrageous Provocation.</strong><br><br>
184 Begin with a statement that is known to be absolutely incorrect, and then use it as a bridge to a new solution approach. (This is a variant of the Method of Contradiction.)<br><br>
185
186 <li><strong>The Random Word Technique.</strong><br><br>
187 Select a random word from the dictionary and juxtapose it with the problem statement, then brainstorm about possible relationships.<br><br>
188 <li><strong>Incubation.</strong><br><br>
189 If you’re not making progress toward a solution at an acceptable rate, put the problem aside for a while (overnight, a day or two, several weeks or months, or...) and allow your subconscious mind to work on it. This doesn’t always succeed, but it is sometimes the only path to the solution.<br><br>
190 <li><strong>Case Analysis.</strong><br><br>
191 Research similar cases to see what insights their solutions can offer.<br><br>
192
193 <li><strong>Heuristic Search Methods</strong><br><br>
194
195 A heuristic is an empirical, learn-as-you-go procedure which can’t guarantee finding a solution, but which will increase the probability of finding a solution over what would be possible using a purely random or ad hoc approach.<br><br>
196 <ul>
197 <li><strong>Trial and error.</strong><br><br>
198 <strong>Different possible configurations are generated, and after a test of their "fitness" the good ones are retained and the bad ones eliminated.</strong><br><br>
199 The search for a solution proceeds without any sense of choice or calculation of the likelihood that any path will be superior to another. This technique can be made as efficient as possible by being systematic and keeping a record of attempts and their outcomes, so that no path or solution is tried more than once.<br><br>
200 <li><strong>Proximity.</strong><br><br>
201 <ul>
202 <li><strong>Hill climbing.</strong><br><br>
203 In this strategy, the searcher looks one step ahead to see what next action will best move him toward the goal.<br><br>
204 <li><strong>Means-ends analysis.</strong><br><br>
205 This is a set of procedures designed to reduce the distance from the problem state to the goal state through a sequence of carefully identified steps, taking into consideration all of the many different dimensions of difference between those states. It involves creating subgoals (the ends) to eliminate the differences between the current state and the condition for applying a desired operator (the means).<br><br>
206 <li><strong>Fractionation.</strong><br><br>
207 These methods involve breaking the problem into parts and solving each part separately.<br><br>
208 <li><strong>Mixed Scanning.</strong><br><br>
209 This strategy involves alternating between a general overview of the situation and a close-up, detailed, precise examination of a subset of it. The first gives the solver a quick sense of the overall situation, even though that may be somewhat vague and general. Then, given that context, it allows attention to individual parts in exact detail, permitting a close knowledge of pertinent areas to provide information about both potential or actual trouble spots, as well as a better basis for generalizing about the whole.<br><br>
210 <li><strong>The split-half method.</strong><br><br>
211 This method involves starting at the halfway point in a more or less linear system, and checking to see if the problem (or its symptoms) already appears there. If it does, the problem is in the first half of the system. If it doesn't, the problem lies in the second half. Next, the investigator goes to the half of the system where the problem is now known to occur and checks at its halfway point to see if the problem or symptom appears there. Each such iteration successively eliminates another half of what remains of the system as the source of the problem, and the process continues until the problem is located. This is much faster than random checking or simply starting at one end of the system and then proceeding consistently toward the other end.<br><br>
212 <li><strong>Pattern Search</strong><br><br>
213 In selected situations, the presence of patterns may either suggest solutions themselves or remind you of prior cases in which useable solutions were found.<br><br>
214 </ul>
215 <li><strong>Solution Selection Procedure:</strong><br><br>
216 <ul>
217 <li><strong>Develop possible solution alternatives.</strong><br><br>
218 Using as many of the techniques discussed below as are appropriate to the problem being worked on, create solution alternatives over the entire range of options, without concern for feasibility. Enough time should be spent on this activity to ensure that all plausible solutions are uncovered, including non-standard and creative ones.<br><br>
219
220 Relevant questions to be asked include:
221 <ul>
222 <li>What constraints exist on the solution?
223 <li>What are the available resources for implementation? Are they adequate?
224 <li>Who is the decision-maker, and what are his/her sources of power in the situation?
225 <li>What are possible leverage points for implementation ?
226 <li>Are others involved? If so, are they favorable? If not, is their opposition serious? And if so, can it be changed?
227 </ul><br><br>
228 <li><strong>Evaluate the proposed alternative solutions using the pre-established criteria.</strong><br><br>
229
230 Techniques like PMI and Cost/Benefit Analysis will come into play here, and alternatives should be directly compared:<br><br>
231 <ul>
232 <li>Eliminate the alternatives which fail to meet essential criteria.
233 <li>Collect Risk/Benefit information for the remaining alternative solutions.
234 <li>Assess the degree of satisfaction each alternative provides.
235 <li>Ensure that the benefits provided are in the areas of high importance.
236 <li>Ensure that high risks and low benefits are not in the areas of high importance.
237 <li>Question if the risks identified are serious enough for an alternative to be eliminated, or whether it’s possible to develop a plan which could remove risk or minimize its effect.
238 </ul><br><br>
239 <li><strong>Select the best scoring/most promising alternative that meets these criteria as the proposed problem solution.</strong><br><br>
240 <li><strong>If no proposed Solution provides sufficient satisfaction, recycle through the entire process again to look for more options!</strong><br><br>
241 <li><strong>When a Solution alternative is finally selected, review and evaluate the potential problems that may arise when this “solution” is implemented, and proceed only if that review is favorable.</strong><br><br>
242 <ul>Relevant questions to be asked include:
243 <li>Does the proposed solution:
244 <ul>
245 <li>Adequately address the critical aspects of the problem?
246 <li>Satisfy the stated objectives?
247 </ul>
248 <li>Is it consistent with organizational and/or other situational realities?
249 <li>Who would be the solution implementation "change agent"?
250 <ul>
251 <li>You? Or someone else?
252 <li>Does he/she have the power, skills, knowledge to be successful?
253 </ul>
254 <li>What is the probability of success?
255 <li>What are the risks if the plan fails?
256 <li>Is resistance to this change likely?
257 <ul>
258 <li>From whom?
259 <li>How strong/serious is this likely to be?
260 <li>Can it be overcome?
261 </ul>
262 <li>Are there any sources of support?
263 <ul>
264 <li>From whom?
265 <li>How important is this likely to be?
266 </ul></ul><br><br></ul>
267
268 <li><strong>Solution Implementation Procedure:</strong><br><br>
269 <ul>
270 <li><strong>Determine the efficacy and completeness of implementation.</strong><br>
271 Omission or improper completion of this step is a common reason for the failure of the problem-solving/decision-making process, because ineffective implementation hasn’t been detected and therefore can’t be corrected.<br><br>
272 <li><strong>Evaluate the effectiveness of the Solution.</strong><br>
273 It is particularly important to evaluate the proposed solution in light of the problem statement generated at the beginning of the process. In addition to the expected technical considerations, affective, cognitive, and behavioral outcomes (the impact on the people involved) should be considered.<br><br>
274 <li><strong>Modify the Solution as required by the problems revealed in the evaluation process.</strong><br><br>
275 <li><strong>Repeat the evaluation</strong> cycle to be sure that those problems previously identified and any new ones generated by the changes have all been satisfactorily resolved. <br><br>
276 </ul></ul>
277
278 <strong>Part 2 - Generating The actual Solution</strong><br><br>
279
280 What we’ve done up to now has been to confirm that:<br>
281 <ul>
282 <li>We are attempting to solve the right problem
283 <li>Solving it will pay off sufficiently well to be worth the effort expended.
284 <li>We have identified and incorporated all important problem aspects and parameters.
285 </ul><br>
286 These steps are essential to arriving at a viable solution, but are insufficient in and of themselves because they are too general to be implementable. What we must do now to achieve the desired payoff is to actually delve into the specifics of the problem, and then go about developing a detailed solution which will allow us to realize that payoff.<br><br>
287
288 <strong>CAVEAT!</strong><br><br>
289
290 The techniques that follow are methods for turning what would otherwise be a completely subjective, basically “gut feel” decision-making process into one which has at least a semblance of objectivity. The problem with it is that, as earlier noted, unlike pure mathematical processes (e.g. addition) which always yield precisely accurate and repeatable results, when a value is generated by one of these methods it is essential to recognize that result is heavily dependent upon the initial assumptions made, and therefore might be quite different, even diametrically reversed, if those initial assumptions are even slightly changed.<br><br>
291
292 Not only does this mean that it is possible for the analyst to subconsciously influence the decision while maintaining a facade of objectivity, but that any decision reached as a result of such an analysis must be viewed with great caution and even skepticism.<br><br>
293
294 The ways to counter this problem are to:<br>
295 <ul>
296 <li>discuss and validate the values assigned to the key parameters with other persons who know the situation but have no stake in its outcome.
297 <li>repeat the analysis using a range of each of the subjective input parameters, and then compare the indicated decisions. In this way, you can determine the sensitivity of the analysis to those input assumptions, and then treat the reliability (or non-reliability) of the resulting decisions accordingly.
298 </ul><br>
299 In the examples that follow, for the sake of simplicity in describing these techniques, only one “pass” is made.<br><br>
300 <ul>
301 <li><strong>PMI = Plus/Minus/Interesting of Edward de Bono</strong><br><br>
302
303 <strong>This is an adaptation of the simple “pros and cons” analysis that has almost universally been used for centuries.</strong><br><br>
304
305 To apply it:
306 <ul>
307 <li>Construct a table with colimns headed “Plus”, “Minus”, and “Interesting”
308 <li>In the respective columns list the appropriate factors influencing the desired action together with their expected effects
309 <li>Assign a subjective (estimated) positive or negative score for each.effect
310 <li>Add up the scores.
311 </ul><br><br>
312 <strong>A strongly positive score indicates that action is probably justified, a strongly negative score that it should be avoided. In between scores are ambiguous, and allow moving in either direction as desired.</strong><br><br>
313
314 <center>Example: Deciding whether to relocate from Long Island to New York City.</center><br><br>
315
316 <div align="center">
317 <center>
318 <table border="6" width="60%" cellspacing="0" cellpadding="11"
319 bordercolordark="#000000" bordercolorlight="#C0C0C0"
320 bordercolor="#000000" height="373">
321 <tr>
322 <td width="33%" align="center" bordercolor="#000000"
323 height="20" BORDER="1"><strong><font size="4">Plus</strong></td>
324 <td width="20%" align="center" bordercolor="#000000"
325 height="20" BORDER="1"><strong> <font size="4">Minus</strong></td>
326 <td width="34%" align="center" bordercolor="#000000"
327 height="20" BORDER="1"><strong> <font size="4">Interesting</strong></td>
328 </tr>
329 <tr>
330 <td align="center" bordercolor="#000000" BORDER="1"
331 height="31">More Social Activity<br>In The City (+5)</td>
332 <td width="20%" align="center" bordercolor="#000000"
333 height="31" BORDER="1">Have To Sell My House (-6)</td>
334 <td bordercolor="#000000" align="center" height="31" BORDER="1">Easier To Find A New Job (+1)</td>
335 </tr>
336 <tr>
337 <td align="center" bordercolor="#000000" height="31" BORDER="1">Much Shorter Commute (+5)</td>
338 <td width="20%" align="center" bordercolor="#000000"
339 height="31" BORDER="1">More Pollution (-3)</td>
340 <td bordercolor="#000000" align="center" height="31" BORDER="1">Meet New People (+2)</td>
341 </tr>
342 <tr>
343 <td align="center" bordercolor="#000000" height="31" BORDER="1">More Interesting Places To Go (+3)</td>
344 <td width="20%" align="center" bordercolor="#000000"
345 height="31" BORDER="1">Less Living Space (-3)</td>
346 <td bordercolor="#000000" align="center" height="31" BORDER="1">More Difficult To Get Work Done (-4)</td>
347 </tr>
348 <tr>
349 <td align="center" bordercolor="#000000" height="31" BORDER="1"> - </td>
350 <td width="20%" align="center" bordercolor="#000000"
351 height="31" BORDER="1">High Rent (-5)</td>
352 <td bordercolor="#000000" align="center" height="31" BORDER="1">More Crime (-3)</td>
353 </tr>
354 <tr>
355 <td align="center" bordercolor="#000000" height="31" BORDER="1">+13</td>
356 <td width="20%" align="center" bordercolor="#000000"
357 height="31" BORDER="1">-17</td>
358 <td bordercolor="#000000" align="center" height="31" BORDER="1">-4</td>
359 </tr>
360 </table>
361 </div>
362 <br><br>
363 <center>Total = 13 -17 - 4 = -8 => Decision: Stay on Long Island.</center><br><br>
364
365 <li><strong>SWOT ANALYSIS.</strong> In this process you <strong>analyze a situation by identifying its Strengths, Weaknesses, Opportunities, and Threats.</strong><br><br>
366
367 In its simplest adaptation, a table similar to that for PMI can be created, with 4 columns but in every other way identical. The same problem with the subjectivity of the values assigned to the relevant factors exists, with the same solution. <br><br>
368
369 The questions that are appropriate for assessing each of the four SWOT factors will vary depending upon the type and context of the problem being analyzed, and will necessarily be very different for (say) a personal problem as opposed to one that is societal, technical, business or political, but certain common themes will exist. <br><br>
370
371 <strong>Typical questions that will reveal the required information are:</strong><br><br>
372 <ul>
373 <li><strong>Strengths</strong> (always positive)
374 <ul>
375 <li>What assets does your entity (person, organization) possess?
376 <ul>
377 <li>Physical
378 <li>Intellectual
379 <li>Temporal
380 <li>Capital
381 <li>Other
382 </ul>
383 <li>What things does it do well?
384 </ul><br><br>
385 <li><strong>Weaknesses</strong> (always negative)
386 <ul>
387 <li>What assets does your entity lack?
388 <li>What things doesn’t it do well? (i.e. What needs improvement?)
389 <li>What weaknesses do others perceive that you don’t?
390 </ul><br><br>
391 <li><strong>Opportunities</strong> (always positive)
392 <ul>
393 <li>In what immediate and long term ways can your strengths be used effectively?
394 <ul>
395 <li>external factors
396 <li>technological and/or social trends
397 <li>the economy
398 <li>relationships
399 <li>competition
400 <li>etc.
401 </ul>
402 <li>What are the longer range opportunities, and what must be done to take advantage of them?
403 <li>Can you improve the things you don’t do well?
404 </ul><br><br>
405 <li><strong>Threats</strong> (always negative)
406 <ul>
407 <li>What obstacles do you face?
408 <li>What things should be avoided?
409 <li>What is your competition doing?
410 <li>Are the required specifications for your job, products or services changing?
411 <li>Is the current economy, changing societal trends, and/or technology threatening your position and/or prospects? (Are you in an economic bind?)
412 </ul></ul><br><br>
413
414 The strictly qualitative output of the SWOT analysis can be quantified and analyzed in precisely the same manner as that of both the PMI and Force Field techniques, so they all really represent slightly different (and complementary) ways of achieving the same result.<br><br>
415
416 <li><strong>FORCE FIELD ANALYSIS</strong><br><br>
417
418 This method is conceptually very similar to both SWOT and PMI, especially the latter, with the important difference that rather than focusing on factors internal to the success or failure of a proposed solution it describes the external forces arrayed for or against it, so that a decision can be made which takes into account all interests. As with the other methods, this is really nothing more than a specialized and highly refined way of comparing pros and cons.<br><br>
419
420 <strong>Where a plan has been decided on, Force Field Analysis allows you to appropriately act to reduce the impact of the opposing forces and strengthen/reinforce the supporting forces, as well as to implement changes that may make success more likely .</strong><br><br>
421
422 <strong>To carry out a Force Field Analysis:
423 <ul>
424 <li>List all forces for change in one column, all forces against in another.
425 <li>Assign a score to each force, from 1 (weak) to 5 (strong).
426 <li>Draw a diagram showing the forces for and against, and their size.</strong><br><br>
427 </ul>
428
429 <strong>CAUTION!<br><br>
430
431 The same caveat earlier noted in applying the other techniques regarding the subjectivity of the assigned scores again applies here.</strong><br><br>
432
433 An example of a Force Field Analysis applied to the same decision regarding whether or not to relocate to the city used earlier in the PMI analysis is shown below:<br><br>
434
435 <P ALIGN="CENTER"><img src="Force%20Field2.gif" align=middle>
436 </P><br><br>
437
438 The result of this analysis is only slightly negative, so any decision regarding whether or not to proceed with the proposed move probably shouldn’t be made on the basis of it alone, but rather on the totality of this and any other forms of analysis performed. <br><br>
439
440 The preferred decision making process consists of a meta-analysis in which each of the various techniques presented herein is applied (as appropriate), and then the final decision summarizes their overall effect. For example, if each of the PMI, SWOT, and Force Field analyses were also slightly negative, then the overall conclusion would be fairly strongly negative. But if one or more was positive, then the overall result would be ambiguous at best. In most cases, because of the considerable impact on the system that would follow from a major change, an ambiguous result will almost always result in continuance of the status quo (= no change). In this problem, both PMI and Force Field analyses are in agreement, so the proposed move to the City is counter-indicated! (But remember again the caveat regarding the subjectivity of the weights assigned to each of the decision criteria!)<br><br>
441
442 <li><strong>Paired Option Comparison Analysis</strong><br><br>
443
444 Many real life problems contain several plausible alternative solution options, but little or no objective hard data which will allow you to objectively choose between them. In such cases, a purely subjective technique such as Paired Option Comparison Analysis can still enable the rational selection of the most important problem to solve first, and/or reaching the best solution attainable once that choice has been made.<br><br>
445
446 <strong>Paired Option Comparison Analysis Procedure:
447 <ul>
448 <li>List the Solution options. (Letter designators are usually assigned for convenience.)
449 <li>Build a table in which each option appears as both a row and a column header.
450 <li>Zero out the table diagonal in which each option is compared with itself, as well as all cells below that diagonal (= the converse duplicates of the above-diagonal cells).
451 <li>Use this table to compare each option with every other option, one-by-one.<br><br>
452 For each such comparison:
453 <ul>
454 <li>Decide which of the two options is the more important.
455 <li>Enter the letter designator of the more important option.
456 <li>Assign a score to show the size of their difference. ( Since this is purely subjective, any convenient scheme may be used: Most common is: 0 = no difference, 1 = small difference, 2 = modest difference, 3 = major difference.)
457 <li>Total the scores for each option.
458 <li>Convert these scores into percentages (if desired).
459 <li>Select the highest scoring option.</strong>
460 </ul></ul><br><br>
461
462 Example:
463
464 A local community college student is trying to decide which of the options listed below will be in her best interest to pursue after she receives her Associate’s degree. There’s no good way to accurately quantify their value, but by applying this technique it should still be possible to make a rational decision. <br><br>
465
466 As she sees the situation, her options are:
467 <ul>
468 <li>Continue on full time to obtain a Bachelor’s degree immediately (A)
469 <li>Obtain some kind of (temporary) employment, while continuing on in night school. (B)
470 <li>Begin a full time career in teaching (C)
471 <li>Use her musical skills to try to “make it” with a Rock band. (D)
472 </ul><br><br>
473
474 To solve her problem, our hypothetical student creates a Paired Option Comparison Table as follows:<br><br>
475
476
477
478 <div align="center">
479 <center>
480 <table border="6" width="60%" cellspacing="0" cellpadding="11"
481 bordercolordark="#000000" bordercolorlight="#C0C0C0"
482 bordercolor="#000000" height="373">
483 <tr>
484 <td align="center" width="30%" colspan="5" align="center"
485 bordercolor="#FFFFFF" height="30">
486
487 <strong>
488 <font size="5">Paired Option Comparison Table Example</font></strong></td>
489 </tr>
490 <tr>
491 <td width="33%" align="center" bordercolor="#000000"
492 height="20" BORDER="1"><strong></strong></td>
493 <td width="20%" align="center" bordercolor="#000000"
494 height="20" BORDER="1"><strong> College (A) </strong></td>
495 <td width="34%" align="center" bordercolor="#000000"
496 height="20" BORDER="1"><strong>Night<br>School (B)</strong></td>
497 <td width="20%" align="center" bordercolor="#000000"
498 height="20" BORDER="1"><strong> Teach (C) </strong></td>
499 <td width="34%" align="center" bordercolor="#000000"
500 height="20" BORDER="1"><strong> Music (D) </strong></td>
501
502 </tr>
503 <tr>
504 <td align="center" bordercolor="#000000" BORDER="1"
505 height="31"><strong>College (A)</strong></td>
506 <td width="20%" align="center" bordercolor="#000000"
507 height="31" BORDER="1"><strong></font>-</strong></td>
508 <td bordercolor="#000000" align="center" height="31" BORDER="1"><strong>A,2</strong></td>
509 <td width="20%" align="center" bordercolor="#000000"
510 height="20" BORDER="1"><strong>A,1</strong></td>
511 <td width="34%" align="center" bordercolor="#000000"
512 height="20" BORDER="1"><strong> A,1</strong></td>
513
514 </tr>
515 <tr>
516 <td align="center" bordercolor="#000000" height="31" BORDER="1"><strong>Night School (B)</strong></td>
517 <td width="20%" align="center" bordercolor="#000000"
518 height="31" BORDER="1"><strong> </font></strong></td>
519 <td bordercolor="#000000" align="center" height="31" BORDER="1"><strong></strong></td>
520 <td width="20%" align="center" bordercolor="#000000"
521 height="20" BORDER="1"><strong>C,1</strong></td>
522 <td width="34%" align="center" bordercolor="#000000"
523 height="20" BORDER="1"><strong> D,2</strong></td>
524
525 </tr>
526 <tr>
527 <td align="center" bordercolor="#000000" height="31" BORDER="1"><strong>Teach (C)</strong></td>
528 <td width="20%" align="center" bordercolor="#000000"
529 height="31" BORDER="1"><strong> </font></strong></td>
530 <td bordercolor="#000000" align="center" height="31" BORDER="1"><strong></strong></td>
531 <td width="20%" align="center" bordercolor="#000000"
532 height="20" BORDER="1"><strong> </strong></td>
533 <td width="34%" align="center" bordercolor="#000000"
534 height="20" BORDER="1"><strong> D,2</strong></td>
535
536 </tr>
537 <tr>
538 <td align="center" bordercolor="#000000" height="31" BORDER="1"><strong>Music (D)</strong></td>
539 <td width="20%" align="center" bordercolor="#000000"
540 height="31" BORDER="1"><strong> </font></strong></td>
541 <td bordercolor="#000000" align="center" height="31" BORDER="1"><strong></strong></td>
542 <td width="20%" align="center" bordercolor="#000000"
543 height="20" BORDER="1"><strong></strong></td>
544 <td width="34%" align="center" bordercolor="#000000"
545 height="20" BORDER="1"><strong></strong></td>
546
547 </tr>
548 </table>
549 </div><br><br>
550
551 In this case, the analysis has failed to provide a clear decision because our student is equally desirous of continuing on to obtain her Bachelor’s degree immediately or trying to begin a career with a Rock band. But what is painfully apparent is that any thought of attending night school is out, and that teaching is also not really an option worth further consideration!<br><br>
552
553 This is not the kind of nice, neat answer we would prefer, but the real world is often messy so we shouldn’t really be surprised. But given this ambiguity, the student decides that perhaps the key direct comparison she made between the two dominant options of continuing on in college (A) and trying to establish a career in Rock music (D) should be used as a tie breaker - in effect giving that comparison more weight!<br><br>
554
555 Checking the table, we see that this direct comparison favored the College (A) option by the slimmest of margins. But we also note that the college option was preferred over each of the other alternatives, so on balance a clear if narrow margin in favor of College (A) emerges as the student’s final decision!<br><br>
556
557 <li><strong>Grid Analysis</strong><br><br>
558
559 <strong>This technique is conceptually similar to Paired Option Comparison Analysis, with the important difference that instead of merely directly comparing the opposing options we look at and quantify/evaluate their component factors. So this technique requires much more input information. But in return for that extra input effort, it enables a somewhat less subjective and therefore more precise decision.<br><br>
560 Its major virtue is that it quickly and simply allows the inclusion and evaluation of a wide array of factors while providing a rational decision basis in place of an outright guess or simple “gut feel”, and thus greatly increases the probability that the decision reached will be a good one. </strong><br><br>
561
562 One interesting fact to be noted here is that the comparisons upon which this technique is based are really the same ones we instinctively use in our normal, everyday decision making. The difference here is that by explicitly listing and quantifying the factors involved we not only assure that all of the relevant ones are included, but that we also evaluate their relative importance correctly. <br><br>
563
564 <strong>Grid Analysis Procedure:
565 <ul>
566 <li>List the options.
567 <li>List the key factors that will influence the decision.
568 <li>Create a table with options as the row labels, and factors as the column headings.
569 <li>Determine the relative importance of the factors in making the decision (= assign weights to the preferences). If these values aren’t immediately apparent, then a technique like Paired Comparison Analysis may be used to estimate them.
570 <li>Score each option in the table for each of the important factors in your decision. (The usual values assigned are the same 0-3 as before, and it’s not necessary to assign a different score for each option).
571 <li>Multiply each score by its corresponding relative importance value (= weight) to calculate the correct overall decision weight. (The weights assigned usually range from 1-5 for simplicity, but because this comparison is strictly subjective any desired range of values may be used.)
572 <li>Total these weighted scores for each option.
573 <li>As ever, the highest scoring option is the desired choice.
574 </ul><br><br></strong>
575
576 Example:<br><br>
577
578 Your family needs a new car, and you want it to have as many of the following desired characteristics as possible:
579 <ul>
580 <li>good acceleration
581 <li>good handling
582 <li>good looks
583 <li>good fully loaded ride
584 <li>V6 engine
585 <li>Lots of cargo room
586 <li>Seats 6
587 <li>4 wheel drive
588 <li>all power
589 <li>reliable
590 <li>Not too expensive
591 </ul><br><br>
592
593 The options to be considered are the several major manufacturer’s various models on which the desired characteristics are available. But to keep our table simple for this example we’ll here pretend that only a few manufacturers make suitable models and that each of those manufacturers has only one such model, so that we need only give the manufacturer’s name in our table.<br><br>
594
595 <div align="center">
596 <center>
597 <table border="6" width="60%" cellspacing="0" cellpadding="11"
598 bordercolordark="#000000" bordercolorlight="#C0C0C0"
599 bordercolor="#000000" height="373">
600 <tr>
601 <td align="center" width="100%" colspan="13" align="center"
602 bordercolor="#FFFFFF" height="30">
603
604 <strong>
605 <font size="5">Table 1 - Unweighted Factors</font></strong></td>
606 </tr>
607 <tr>
608 <td width="33%" align="center" bordercolor="#000000"
609 height="20" BORDER="1"><strong><font size="4">Factor</strong></td>
610 <td width="20%" align="center" bordercolor="#000000"
611 height="20" BORDER="1"><strong> <font size="4">Accel</strong></td>
612 <td width="34%" align="center" bordercolor="#000000"
613 height="20" BORDER="1"><strong> <font size="4">Handl</strong></td>
614 <td width="33%" align="center" bordercolor="#000000"
615 height="20" BORDER="1"><strong><font size="4">Appear</strong></td>
616 <td width="20%" align="center" bordercolor="#000000"
617 height="20" BORDER="1"><strong> <font size="4">Ride</strong></td>
618 <td width="34%" align="center" bordercolor="#000000"
619 height="20" BORDER="1"><strong> <font size="4">V6</strong></td>
620 <td width="33%" align="center" bordercolor="#000000"
621 height="20" BORDER="1"><strong><font size="4">Cargo</strong></td>
622 <td width="20%" align="center" bordercolor="#000000"
623 height="20" BORDER="1"><strong> <font size="4">Seat</strong></td>
624 <td width="34%" align="center" bordercolor="#000000"
625 height="20" BORDER="1"><strong> <font size="4">4 Whl</strong></td>
626 <td width="33%" align="center" bordercolor="#000000"
627 height="20" BORDER="1"><strong><font size="4">Pwr</strong></td>
628 <td width="20%" align="center" bordercolor="#000000"
629 height="20" BORDER="1"><strong> <font size="4">Rel</strong></td>
630 <td width="34%" align="center" bordercolor="#000000"
631 height="20" BORDER="1"><strong> <font size="4">$</strong></td>
632 <td width="33%" align="center" bordercolor="#000000"
633 height="20" BORDER="1"><strong><font size="4">Total</strong></td>
634 </tr>
635 <tr>
636 <td width="33%" align="center" bordercolor="#000000"
637 height="20" BORDER="1">Weight</td>
638 <td width="20%" align="center" bordercolor="#000000"
639 height="20" BORDER="1">-</td>
640 <td width="34%" align="center" bordercolor="#000000"
641 height="20" BORDER="1">-</td>
642 <td width="33%" align="center" bordercolor="#000000"
643 height="20" BORDER="1">-</td>
644 <td width="20%" align="center" bordercolor="#000000"
645 height="20" BORDER="1">-</td>
646 <td width="34%" align="center" bordercolor="#000000"
647 height="20" BORDER="1">-</td>
648 <td width="33%" align="center" bordercolor="#000000"
649 height="20" BORDER="1">-</td>
650 <td width="20%" align="center" bordercolor="#000000"
651 height="20" BORDER="1">-</td>
652 <td width="34%" align="center" bordercolor="#000000"
653 height="20" BORDER="1">-</td>
654 <td width="33%" align="center" bordercolor="#000000"
655 height="20" BORDER="1">-</td>
656 <td width="20%" align="center" bordercolor="#000000"
657 height="20" BORDER="1">-</td>
658 <td width="34%" align="center" bordercolor="#000000"
659 height="20" BORDER="1">-</td>
660 <td width="33%" align="center" bordercolor="#000000"
661 height="20" BORDER="1">-</td>
662 </tr>
663 <tr>
664 <td width="33%" align="center" bordercolor="#000000"
665 height="20" BORDER="1">Chev</td>
666 <td width="20%" align="center" bordercolor="#000000"
667 height="20" BORDER="1">2</td>
668 <td width="34%" align="center" bordercolor="#000000"
669 height="20" BORDER="1">1</td>
670 <td width="33%" align="center" bordercolor="#000000"
671 height="20" BORDER="1">2</td>
672 <td width="20%" align="center" bordercolor="#000000"
673 height="20" BORDER="1">2</td>
674 <td width="34%" align="center" bordercolor="#000000"
675 height="20" BORDER="1">2</td>
676 <td width="33%" align="center" bordercolor="#000000"
677 height="20" BORDER="1">3</td>
678 <td width="20%" align="center" bordercolor="#000000"
679 height="20" BORDER="1">3</td>
680 <td width="34%" align="center" bordercolor="#000000"
681 height="20" BORDER="1">2</td>
682 <td width="33%" align="center" bordercolor="#000000"
683 height="20" BORDER="1">2</td>
684 <td width="20%" align="center" bordercolor="#000000"
685 height="20" BORDER="1">1</td>
686 <td width="34%" align="center" bordercolor="#000000"
687 height="20" BORDER="1">1</td>
688 <td width="33%" align="center" bordercolor="#000000"
689 height="20" BORDER="1">-</td>
690 </tr>
691 <tr>
692 <td width="33%" align="center" bordercolor="#000000"
693 height="20" BORDER="1">Dodge</td>
694 <td width="20%" align="center" bordercolor="#000000"
695 height="20" BORDER="1">2</td>
696 <td width="34%" align="center" bordercolor="#000000"
697 height="20" BORDER="1">2</td>
698 <td width="33%" align="center" bordercolor="#000000"
699 height="20" BORDER="1">2</td>
700 <td width="20%" align="center" bordercolor="#000000"
701 height="20" BORDER="1">1</td>
702 <td width="34%" align="center" bordercolor="#000000"
703 height="20" BORDER="1">2</td>
704 <td width="33%" align="center" bordercolor="#000000"
705 height="20" BORDER="1">2</td>
706 <td width="20%" align="center" bordercolor="#000000"
707 height="20" BORDER="1">2</td>
708 <td width="34%" align="center" bordercolor="#000000"
709 height="20" BORDER="1">2</td>
710 <td width="33%" align="center" bordercolor="#000000"
711 height="20" BORDER="1">2</td>
712 <td width="20%" align="center" bordercolor="#000000"
713 height="20" BORDER="1">1</td>
714 <td width="34%" align="center" bordercolor="#000000"
715 height="20" BORDER="1">1</td>
716 <td width="33%" align="center" bordercolor="#000000"
717 height="20" BORDER="1">-</td>
718 </tr>
719 <tr>
720 <td width="33%" align="center" bordercolor="#000000"
721 height="20" BORDER="1">Ford</td>
722 <td width="20%" align="center" bordercolor="#000000"
723 height="20" BORDER="1">2</td>
724 <td width="34%" align="center" bordercolor="#000000"
725 height="20" BORDER="1">2</td>
726 <td width="33%" align="center" bordercolor="#000000"
727 height="20" BORDER="1">2</td>
728 <td width="20%" align="center" bordercolor="#000000"
729 height="20" BORDER="1">2</td>
730 <td width="34%" align="center" bordercolor="#000000"
731 height="20" BORDER="1">2</td>
732 <td width="33%" align="center" bordercolor="#000000"
733 height="20" BORDER="1">2</td>
734 <td width="20%" align="center" bordercolor="#000000"
735 height="20" BORDER="1">1</td>
736 <td width="34%" align="center" bordercolor="#000000"
737 height="20" BORDER="1">3</td>
738 <td width="33%" align="center" bordercolor="#000000"
739 height="20" BORDER="1">2</td>
740 <td width="20%" align="center" bordercolor="#000000"
741 height="20" BORDER="1">2</td>
742 <td width="34%" align="center" bordercolor="#000000"
743 height="20" BORDER="1">1</td>
744 <td width="33%" align="center" bordercolor="#000000"
745 height="20" BORDER="1">-</td>
746 </tr>
747 <tr>
748 <td width="33%" align="center" bordercolor="#000000"
749 height="20" BORDER="1">Toyota</td>
750 <td width="20%" align="center" bordercolor="#000000"
751 height="20" BORDER="1">2</td>
752 <td width="34%" align="center" bordercolor="#000000"
753 height="20" BORDER="1">1</td>
754 <td width="33%" align="center" bordercolor="#000000"
755 height="20" BORDER="1">3</td>
756 <td width="20%" align="center" bordercolor="#000000"
757 height="20" BORDER="1">2</td>
758 <td width="34%" align="center" bordercolor="#000000"
759 height="20" BORDER="1">2</td>
760 <td width="33%" align="center" bordercolor="#000000"
761 height="20" BORDER="1">2</td>
762 <td width="20%" align="center" bordercolor="#000000"
763 height="20" BORDER="1">2</td>
764 <td width="34%" align="center" bordercolor="#000000"
765 height="20" BORDER="1">2</td>
766 <td width="33%" align="center" bordercolor="#000000"
767 height="20" BORDER="1">2</td>
768 <td width="20%" align="center" bordercolor="#000000"
769 height="20" BORDER="1">3</td>
770 <td width="34%" align="center" bordercolor="#000000"
771 height="20" BORDER="1">2</td>
772 <td width="33%" align="center" bordercolor="#000000"
773 height="20" BORDER="1">-</td>
774 </tr>
775 <tr>
776 <td width="33%" align="center" bordercolor="#000000"
777 height="20" BORDER="1">Honda</td>
778 <td width="20%" align="center" bordercolor="#000000"
779 height="20" BORDER="1">2</td>
780 <td width="34%" align="center" bordercolor="#000000"
781 height="20" BORDER="1">2</td>
782 <td width="33%" align="center" bordercolor="#000000"
783 height="20" BORDER="1">2</td>
784 <td width="20%" align="center" bordercolor="#000000"
785 height="20" BORDER="1">2</td>
786 <td width="34%" align="center" bordercolor="#000000"
787 height="20" BORDER="1">2</td>
788 <td width="33%" align="center" bordercolor="#000000"
789 height="20" BORDER="1">2</td>
790 <td width="20%" align="center" bordercolor="#000000"
791 height="20" BORDER="1">2</td>
792 <td width="34%" align="center" bordercolor="#000000"
793 height="20" BORDER="1">1</td>
794 <td width="33%" align="center" bordercolor="#000000"
795 height="20" BORDER="1">2</td>
796 <td width="20%" align="center" bordercolor="#000000"
797 height="20" BORDER="1">2</td>
798 <td width="34%" align="center" bordercolor="#000000"
799 height="20" BORDER="1">2</td>
800 <td width="33%" align="center" bordercolor="#000000"
801 height="20" BORDER="1">-</td>
802 </tr>
803 <tr>
804 <td width="33%" align="center" bordercolor="#000000"
805 height="20" BORDER="1">Nissan</td>
806 <td width="20%" align="center" bordercolor="#000000"
807 height="20" BORDER="1">2</td>
808 <td width="34%" align="center" bordercolor="#000000"
809 height="20" BORDER="1">2</td>
810 <td width="33%" align="center" bordercolor="#000000"
811 height="20" BORDER="1">2</td>
812 <td width="20%" align="center" bordercolor="#000000"
813 height="20" BORDER="1">1</td>
814 <td width="34%" align="center" bordercolor="#000000"
815 height="20" BORDER="1">2</td>
816 <td width="33%" align="center" bordercolor="#000000"
817 height="20" BORDER="1">2</td>
818 <td width="20%" align="center" bordercolor="#000000"
819 height="20" BORDER="1">2</td>
820 <td width="34%" align="center" bordercolor="#000000"
821 height="20" BORDER="1">2</td>
822 <td width="33%" align="center" bordercolor="#000000"
823 height="20" BORDER="1">2</td>
824 <td width="20%" align="center" bordercolor="#000000"
825 height="20" BORDER="1">2</td>
826 <td width="34%" align="center" bordercolor="#000000"
827 height="20" BORDER="1">2</td>
828 <td width="33%" align="center" bordercolor="#000000"
829 height="20" BORDER="1">-</td>
830 </tr>
831 </table>
832 </div>
833 <br><br>
834
835
836 <div align="center">
837 <center>
838 <table border="6" width="60%" cellspacing="0" cellpadding="11"
839 bordercolordark="#000000" bordercolorlight="#C0C0C0"
840 bordercolor="#000000" height="373">
841 <tr>
842 <td align="center" width="100%" colspan="13" align="center"
843 bordercolor="#FFFFFF" height="30">
844
845 <strong>
846 <font size="5">Table 2 - Weighted Factors</font></strong></td>
847 </tr>
848 <tr>
849 <td width="33%" align="center" bordercolor="#000000"
850 height="20" BORDER="1"><strong><font size="4">Factor</strong></td>
851 <td width="20%" align="center" bordercolor="#000000"
852 height="20" BORDER="1"><strong> <font size="4">Accel</strong></td>
853 <td width="34%" align="center" bordercolor="#000000"
854 height="20" BORDER="1"><strong> <font size="4">Handl</strong></td>
855 <td width="33%" align="center" bordercolor="#000000"
856 height="20" BORDER="1"><strong><font size="4">Appear</strong></td>
857 <td width="20%" align="center" bordercolor="#000000"
858 height="20" BORDER="1"><strong> <font size="4">Ride</strong></td>
859 <td width="34%" align="center" bordercolor="#000000"
860 height="20" BORDER="1"><strong> <font size="4">V6</strong></td>
861 <td width="33%" align="center" bordercolor="#000000"
862 height="20" BORDER="1"><strong><font size="4">Cargo</strong></td>
863 <td width="20%" align="center" bordercolor="#000000"
864 height="20" BORDER="1"><strong> <font size="4">Seat</strong></td>
865 <td width="34%" align="center" bordercolor="#000000"
866 height="20" BORDER="1"><strong> <font size="4">4 Whl</strong></td>
867 <td width="33%" align="center" bordercolor="#000000"
868 height="20" BORDER="1"><strong><font size="4">Pwr</strong></td>
869 <td width="20%" align="center" bordercolor="#000000"
870 height="20" BORDER="1"><strong> <font size="4">Rel</strong></td>
871 <td width="34%" align="center" bordercolor="#000000"
872 height="20" BORDER="1"><strong> <font size="4">$</strong></td>
873 <td width="33%" align="center" bordercolor="#000000"
874 height="20" BORDER="1"><strong><font size="4">Total</strong></td>
875 </tr>
876 <tr>
877 <td width="33%" align="center" bordercolor="#000000"
878 height="20" BORDER="1">Weight</td>
879 <td width="20%" align="center" bordercolor="#000000"
880 height="20" BORDER="1">4</td>
881 <td width="34%" align="center" bordercolor="#000000"
882 height="20" BORDER="1">4</td>
883 <td width="33%" align="center" bordercolor="#000000"
884 height="20" BORDER="1">3</td>
885 <td width="20%" align="center" bordercolor="#000000"
886 height="20" BORDER="1">3</td>
887 <td width="34%" align="center" bordercolor="#000000"
888 height="20" BORDER="1">2</td>
889 <td width="33%" align="center" bordercolor="#000000"
890 height="20" BORDER="1">2</td>
891 <td width="20%" align="center" bordercolor="#000000"
892 height="20" BORDER="1">3</td>
893 <td width="34%" align="center" bordercolor="#000000"
894 height="20" BORDER="1">2</td>
895 <td width="33%" align="center" bordercolor="#000000"
896 height="20" BORDER="1">3</td>
897 <td width="20%" align="center" bordercolor="#000000"
898 height="20" BORDER="1">4</td>
899 <td width="34%" align="center" bordercolor="#000000"
900 height="20" BORDER="1">5</td>
901 <td width="33%" align="center" bordercolor="#000000"
902 height="20" BORDER="1">-</td>
903 </tr>
904 <tr>
905 <td width="33%" align="center" bordercolor="#000000"
906 height="20" BORDER="1">Chev</td>
907 <td width="20%" align="center" bordercolor="#000000"
908 height="20" BORDER="1">8</td>
909 <td width="34%" align="center" bordercolor="#000000"
910 height="20" BORDER="1">4</td>
911 <td width="33%" align="center" bordercolor="#000000"
912 height="20" BORDER="1">6</td>
913 <td width="20%" align="center" bordercolor="#000000"
914 height="20" BORDER="1">6</td>
915 <td width="34%" align="center" bordercolor="#000000"
916 height="20" BORDER="1">4</td>
917 <td width="33%" align="center" bordercolor="#000000"
918 height="20" BORDER="1">6</td>
919 <td width="20%" align="center" bordercolor="#000000"
920 height="20" BORDER="1">9</td>
921 <td width="34%" align="center" bordercolor="#000000"
922 height="20" BORDER="1">4</td>
923 <td width="33%" align="center" bordercolor="#000000"
924 height="20" BORDER="1">6</td>
925 <td width="20%" align="center" bordercolor="#000000"
926 height="20" BORDER="1">4</td>
927 <td width="34%" align="center" bordercolor="#000000"
928 height="20" BORDER="1">5</td>
929 <td width="33%" align="center" bordercolor="#000000"
930 height="20" BORDER="1">62</td>
931 </tr>
932 <tr>
933 <td width="33%" align="center" bordercolor="#000000"
934 height="20" BORDER="1">Dodge</td>
935 <td width="20%" align="center" bordercolor="#000000"
936 height="20" BORDER="1">8</td>
937 <td width="34%" align="center" bordercolor="#000000"
938 height="20" BORDER="1">8</td>
939 <td width="33%" align="center" bordercolor="#000000"
940 height="20" BORDER="1">6</td>
941 <td width="20%" align="center" bordercolor="#000000"
942 height="20" BORDER="1">3</td>
943 <td width="34%" align="center" bordercolor="#000000"
944 height="20" BORDER="1">4</td>
945 <td width="33%" align="center" bordercolor="#000000"
946 height="20" BORDER="1">4</td>
947 <td width="20%" align="center" bordercolor="#000000"
948 height="20" BORDER="1">6</td>
949 <td width="34%" align="center" bordercolor="#000000"
950 height="20" BORDER="1">4</td>
951 <td width="33%" align="center" bordercolor="#000000"
952 height="20" BORDER="1">6</td>
953 <td width="20%" align="center" bordercolor="#000000"
954 height="20" BORDER="1">4</td>
955 <td width="34%" align="center" bordercolor="#000000"
956 height="20" BORDER="1">5</td>
957 <td width="33%" align="center" bordercolor="#000000"
958 height="20" BORDER="1">58</td>
959 </tr>
960 <tr>
961 <td width="33%" align="center" bordercolor="#000000"
962 height="20" BORDER="1">Ford</td>
963 <td width="20%" align="center" bordercolor="#000000"
964 height="20" BORDER="1">8</td>
965 <td width="34%" align="center" bordercolor="#000000"
966 height="20" BORDER="1">8</td>
967 <td width="33%" align="center" bordercolor="#000000"
968 height="20" BORDER="1">6</td>
969 <td width="20%" align="center" bordercolor="#000000"
970 height="20" BORDER="1">6</td>
971 <td width="34%" align="center" bordercolor="#000000"
972 height="20" BORDER="1">4</td>
973 <td width="33%" align="center" bordercolor="#000000"
974 height="20" BORDER="1">4</td>
975 <td width="20%" align="center" bordercolor="#000000"
976 height="20" BORDER="1">3</td>
977 <td width="34%" align="center" bordercolor="#000000"
978 height="20" BORDER="1">6</td>
979 <td width="33%" align="center" bordercolor="#000000"
980 height="20" BORDER="1">6</td>
981 <td width="20%" align="center" bordercolor="#000000"
982 height="20" BORDER="1">8</td>
983 <td width="34%" align="center" bordercolor="#000000"
984 height="20" BORDER="1">5</td>
985 <td width="33%" align="center" bordercolor="#000000"
986 height="20" BORDER="1">64</td>
987 </tr>
988 <tr>
989 <td width="33%" align="center" bordercolor="#000000"
990 height="20" BORDER="1">Toyota</td>
991 <td width="20%" align="center" bordercolor="#000000"
992 height="20" BORDER="1">8</td>
993 <td width="34%" align="center" bordercolor="#000000"
994 height="20" BORDER="1">4</td>
995 <td width="33%" align="center" bordercolor="#000000"
996 height="20" BORDER="1">9</td>
997 <td width="20%" align="center" bordercolor="#000000"
998 height="20" BORDER="1">6</td>
999 <td width="34%" align="center" bordercolor="#000000"
1000 height="20" BORDER="1">4</td>
1001 <td width="33%" align="center" bordercolor="#000000"
1002 height="20" BORDER="1">4</td>
1003 <td width="20%" align="center" bordercolor="#000000"
1004 height="20" BORDER="1">6</td>
1005 <td width="34%" align="center" bordercolor="#000000"
1006 height="20" BORDER="1">4</td>
1007 <td width="33%" align="center" bordercolor="#000000"
1008 height="20" BORDER="1">6</td>
1009 <td width="20%" align="center" bordercolor="#000000"
1010 height="20" BORDER="1">12</td>
1011 <td width="34%" align="center" bordercolor="#000000"
1012 height="20" BORDER="1">10</td>
1013 <td width="33%" align="center" bordercolor="#000000"
1014 height="20" BORDER="1">74*</td>
1015 </tr>
1016 <tr>
1017 <td width="33%" align="center" bordercolor="#000000"
1018 height="20" BORDER="1">Honda</td>
1019 <td width="20%" align="center" bordercolor="#000000"
1020 height="20" BORDER="1">8</td>
1021 <td width="34%" align="center" bordercolor="#000000"
1022 height="20" BORDER="1">8</td>
1023 <td width="33%" align="center" bordercolor="#000000"
1024 height="20" BORDER="1">6</td>
1025 <td width="20%" align="center" bordercolor="#000000"
1026 height="20" BORDER="1">6</td>
1027 <td width="34%" align="center" bordercolor="#000000"
1028 height="20" BORDER="1">4</td>
1029 <td width="33%" align="center" bordercolor="#000000"
1030 height="20" BORDER="1">4</td>
1031 <td width="20%" align="center" bordercolor="#000000"
1032 height="20" BORDER="1">6</td>
1033 <td width="34%" align="center" bordercolor="#000000"
1034 height="20" BORDER="1">2</td>
1035 <td width="33%" align="center" bordercolor="#000000"
1036 height="20" BORDER="1">6</td>
1037 <td width="20%" align="center" bordercolor="#000000"
1038 height="20" BORDER="1">8</td>
1039 <td width="34%" align="center" bordercolor="#000000"
1040 height="20" BORDER="1">10</td>
1041 <td width="33%" align="center" bordercolor="#000000"
1042 height="20" BORDER="1">68</td>
1043 </tr>
1044 <tr>
1045 <td width="33%" align="center" bordercolor="#000000"
1046 height="20" BORDER="1">Nissan</td>
1047 <td width="20%" align="center" bordercolor="#000000"
1048 height="20" BORDER="1">8</td>
1049 <td width="34%" align="center" bordercolor="#000000"
1050 height="20" BORDER="1">8</td>
1051 <td width="33%" align="center" bordercolor="#000000"
1052 height="20" BORDER="1">6</td>
1053 <td width="20%" align="center" bordercolor="#000000"
1054 height="20" BORDER="1">3</td>
1055 <td width="34%" align="center" bordercolor="#000000"
1056 height="20" BORDER="1">4</td>
1057 <td width="33%" align="center" bordercolor="#000000"
1058 height="20" BORDER="1">4</td>
1059 <td width="20%" align="center" bordercolor="#000000"
1060 height="20" BORDER="1">6</td>
1061 <td width="34%" align="center" bordercolor="#000000"
1062 height="20" BORDER="1">4</td>
1063 <td width="33%" align="center" bordercolor="#000000"
1064 height="20" BORDER="1">6</td>
1065 <td width="20%" align="center" bordercolor="#000000"
1066 height="20" BORDER="1">8</td>
1067 <td width="34%" align="center" bordercolor="#000000"
1068 height="20" BORDER="1">10</td>
1069 <td width="33%" align="center" bordercolor="#000000"
1070 height="20" BORDER="1">67</td>
1071 </tr>
1072 </table>
1073 </div>
1074 <br><br>
1075
1076 From Table 2, the preferred decision is immediately obvious! The Toyota clearly outscores all of the others. <br><br>
1077
1078 <strong>CAUTION!</strong><br><br>
1079
1080 As earlier noted, the key thing to be wary of here is that this is a strictly subjective process which represents the preferences of the individual assessing and specifying both the factors to be included and the weights assigned to each. So each and every individual conducting precisely this same analysis will almost necessarily obtain different totals, and thus may reach quite different decisions!<br><br>
1081
1082 <li><strong>Decision Trees</strong><br><br>
1083
1084 The relatively simple techniques we’ve just explored are applicable in a very wide set of circumstances, but unfortunately they’re not sufficient to handle situations in which complex financial or similar numeric calculations are required to adequately define the problem and its solution. That requires the more powerful and complex tool of Decision Trees, which we discuss next.<br><br>
1085
1086 Decision trees are an excellent tool for making financial/number based decisions because they provide a simple visual framework within which:<br><br>
1087 <ul>
1088 <li>All choices can be viewed, discussed and challenged.
1089 <li>Alternative decisions and the implications of taking each can be spelled out and evaluated.
1090 <li>The value of outcomes and the probability of achieving them can be quantified.
1091 <li>An accurate, balanced picture of the risks and rewards that can result from each alternative decision can be derived.
1092 <li>The best possible decisions can be objectively made, given the existing information and best available estimates.
1093 </ul></ul><br><br>
1094
1095 How to (Manually) Draw a Decision Tree<br><br>
1096 <ul>
1097 Represent the decision that needs to be made by a small square at the left edge of a large sheet of paper. From this node:
1098 <ul>
1099 <li>Draw a line toward the right for each possible solution, keeping them as far apart as possible to allow for later expansion of your thoughts.
1100 <li>Briefly name/describe each solution along its line.
1101 <li>At the end of each solution line, consider the results of taking that decision:
1102 <ul>
1103 <li>If uncertain, draw a small circle.
1104 <li>If the result is another decision that needs to be made, draw another square.
1105 </ul>
1106 <li>Specify the decision to be made or the factor to be considered above its square or circle.
1107 <li>If you have completed the overall Problem Solution at the end of any line, just leave its termination blank.
1108 <li>Starting from each new decision square on your diagram, again draw lines representing the options that could be taken.
1109 <ul>
1110 <li>From the circles draw lines representing possible outcomes.
1111 <li>In each case, again enter a brief explanatory note on the corresponding line.
1112 <li>Repeat this process until you have included all of the possible outcomes and decisions you can visualize resulting from your original decision.
1113 </ul><br><br>
1114
1115 This is only the first step in the process!<br><br>
1116
1117 <li>Review the Decision Tree diagram and examine/question each square and circle to be sure that you haven’t missed any solutions or outcomes that should be included. If you discover any such, draw them in and redraft the tree as necessary (if parts of it have become too congested or untidy for clarity).<br><br>
1118
1119 You should now have a good understanding of the range of possible outcomes.<br><br></ul>
1120
1121 <li>Making a Preliminary Evaluation From Your Decision Tree<br><br>
1122
1123 In this step, you perform some simple calculations to reveal the decision that has the greatest payoff:<br><br>
1124 <ul>
1125 <li>Assign a cash or numeric value to each possible outcome, representing how much you think it would be worth to you. (Caution! This is another subjective judgment which will strongly affect your final decision, so these values must be chosen with extreme care!)
1126 <li>For each circle (representing an uncertainty point), estimate the probability of each outcome. If you have data on past events you may be able to make fairly rigorous estimates of the probabilities. Otherwise write down your best guesstimates. (These too will be subjective judgments, so the same caveat applies!)
1127 <ul>
1128 <li>Probabilities must total 1.0
1129 <li>Percentages must total 100%.
1130 </ul></ul><br><br>
1131
1132 The result will be a tree like the one below:<br><br>
1133
1134 <P ALIGN="CENTER"><img src="Decision%20Tree3.gif" align=middle>
1135 </P><br><br>
1136
1137 <li><strong>Calculating Tree Values</strong><br><br>
1138
1139 Once you have quantified the outcomes and assessed the probabilities of each, it is time to start calculating the values on which to base your decision:
1140 <ul>
1141 <li>Start on the right hand side of the decision tree, and work back towards the left.
1142 </ul><br><br>
1143 <li><strong>Calculating Values For Uncertain Outcomes (circles on the tree diagram)</strong><br><br>
1144 <ul>
1145 <li>Multiply the value of each outcome by its probability, and note the result.
1146 <ul>
1147 <li>The total value of any node of the tree is gained by adding together the values for its branches .(Remember that the sum of the probabilities assigned to each node’s branches must total 1.0)
1148 <li>As the set of calculations for each node (decision square or uncertainty circle) is completed, simply record that result in the appropriate place on the right edge of the tree.
1149 <li>After this, all the calculations that led to that result can be ignored! (i.e. that branch of the tree can be discarded.) This is called 'pruning the tree'.
1150 </ul><br><br>
1151
1152 In the example above, the value for 'College, Ph.D.' is:<br><br>
1153
1154 0.2 (probability, best outcome) x $450,000 (value) = $ 90,000<br>
1155 0.6 (probability, expected outcome) x $250,000 (value) = $75,000<br>
1156 0.2 (probability, worst outcome) x $200,000 (value) = $ 40,000<br>
1157 -------------------------------------<br>
1158 Node Total = $205,000<br><br>
1159 These values are then entered in alongside their respective nodes as shown below:<br><br>
1160
1161 <P ALIGN="CENTER"><img src="Decision%20Tree5.gif" align=middle>
1162 </P><br><br>
1163
1164 <li><strong>Calculating The Value of The Decision Nodes</strong><br><br>
1165 <ul>
1166 <li>Redraw the tree, eliminating all of the branches of the uncertain nodes and replacing each with the corresponding single node value just calculated.
1167 </ul>
1168 <ul>
1169 <li>Enter the cost of each option along the corresponding decision line.
1170 <li>Subtract the cost from the node value just calculated, to find the benefit of that decision. “Sunk costs”( = amounts already spent), are not considered in this analysis.
1171 </ul><br><br>
1172
1173 Calculation of the decision (“choice”) nodes in our example is shown next:<br><br>
1174
1175 <P ALIGN="CENTER"><img src="Decision%20Tree6.gif" align=middle>
1176 </P><br><br>
1177
1178 <li><strong>Arriving At The Decision</strong><br><br>
1179
1180 When you have calculated the net benefit of each alternative decision, simply select the one which has the largest value.<br><br>
1181
1182 In this example, the benefit we calculated for “College, Ph.D.” was $205,000 and its cost was $180,000, giving a net benefit of $25,000. But the benefit of “College, B.S.” was $280,000. On this branch we therefore choose that as the most valuable option, and allocate its value of $280,000 to the decision node for the “college” branch of our decision tree.<br><br>
1183
1184 Similarly, we calculate the values for the two branches of the “Work” approach as $380,000 and $370,000, so of these the “use music skills” option is slightly better. And overall it’s equally clear that it’s also best, so it and its net benefit of $380,000 become our final decision and value.<br><br>
1185
1186 <strong>Caution!</strong><br><br>
1187
1188 Our application of the Decision Tree technique in this situation produced the indicated decision that it would be best for this hypothetical student to go to work immediately after high school rather than to college, and that utilizing his music skills would be only marginally more productive (in terms of economic payoff) than not doing so.<br><br>
1189
1190 But that decision was heavily dependent upon both the 10 year term chosen for the evaluation, and the probabilities assigned to the various outcomes, for which, unlike ones made in a business context where it’s often possible to use prior history to obtain somewhat more reliable estimates of the probabilities involved, in this context there is no realistic way of sharpening those estimates. So the only feasible approach which can improve the probability that the decision reached is at least reasonably valid is to repeat the analysis using somewhat different probability estimates for the various outcomes, and using at least one other, substantially longer payoff period (e.g. 20 years in place of 10). Then combining this form of analysis with at least some of the others discussed to produce a meta-analysis is also wise.<br><br>
1191
1192 In this situation that’s especially necessary, because the application of this quantitatively oriented technique to a problem in which the most important payoff for many people is qualitative (e.g. quality of life - satisfaction with what you’re doing and with the people with whom that forces you to be in daily contact) rather than quantitative (the amount of money you earn), can very easily produce a ridiculous result. The problem that the incautious analyst encounters is that the mechanical application of the technique produces a nice, neat numerical result which has every appearance of both accuracy and validity, when in many cases it really possesses neither!<br><br>
1193
1194 So, as with any other technique, Decision Tree Analysis should always be applied in conjunction with a liberal helping of good old fashioned common sense!<br><br>
1195
1196
1197
1198 <br><br><br><br>
1199 <strong>Click Here To Move On To</strong><a href="RDMCh6.html"><font size=+1><font Color="#0033FF"><strong> Chapter 6</strong></font></a>
1200 <br><br>
1201 <strong>Click Here To Return To</strong><a href="RDMCh4.html"><font size=+1><font Color="#0033FF"><strong> Chapter 4 </strong></font></a>
1202 <br><br>
1203 <strong>Click Here To Return To</strong><a href="RDMTOC.html"><font size=+1><font Color="#0033FF"><strong> Table Of Contents </strong></font></a>
1204 <br><br>
1205 <strong>Click Here To Return To</strong><a href="index.html"><font size=+1><font Color="#0033FF"><strong> Milt's Go Page</strong></font></a> <br>
1206 <br><br>
1207 <strong>Click Here To Email Your Comments/Suggestions To</strong><font size=+2><font color="#0033FF"><a href="mailto:bradleym@eniinternet.com?subject=Reasoning And Decision Making Comments/Suggestions"> Milton N. Bradley</font></a>
1208
1209 </td>
1210 <td width="100">&nbsp;</td>
1211 </tr>
1212 </table>
1213 </body>
1214
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